Quality Policy and Authority Statement
At CHINOOK S.p.A. we are committed to pursuing a policy of placing our internal and external customers at the centre of our activities.

Internal customer satisfaction is addressed by implementing opportunities for verification and training on issues connected with the products/services supplied.

External customer satisfaction is addressed by offering and tailoring all processes to their specific implied and explicit requirements and monitoring the attainment of the objectives agreed upon.
The customer is therefore central to the company's success. For this reason we must know our customers well, deliver products and services that respond to their needs, and create a high standard of customer satisfaction.
CHINOOK S.p.A. works to achieve the following objectives:

• Improve our image on the market by: increasing the number of our customers, increasing turnover, entering new areas of the market.
• Ensure the satisfaction of our customers, employees, suppliers, by: attaining budget objectives, increasing employment levels, lowering absenteeism, eliminating disputes involving employees, constantly reducing the number of complaints and process faults, entering into partnership agreements with suppliers.
• Compliance with explicit and implicit contractual requirements
• Development of specific customer communication processes
• Customer assistance
• Foster improvements to all company processes in terms of quality, costs and performance.
• Use preventive methods to forestall the possibility of non-compliance.
• Make use of state-of-the-art customer service tools, to be addressed by continuous training of management and employees holding positions of responsibility.
• Respect for the environment and the regulations in force
• Compliance with laws governing safety at the workplace

We are committed to the continuous achievement and maintenance of these objectives by providing training and information to staff at all levels.
In achieving these objectives we shall create a company that is truly focused on its customers, stronger on the market and in which customer satisfaction is the key factor in a highly competitive market.

Management
Silvana Cremonesi